Pipeline Issue Coordination System
Client
Industrial services company (name withheld pending client approval)
The problem
Field staff were reporting pipeline-related issues over WhatsApp messages and phone calls. Reports got buried in message threads, no single person owned any given issue, and management had no way to see how many issues were still open.
The result
Every reported issue now has a clear owner, a current status, and a permanent record. Management can see what's outstanding without chasing anyone for updates.
What we built
- Mobile-friendly issue reporting — field staff can report from anywhere
- Email-based intake — for people who prefer not to use a form
- Central administrator panel — every issue in one place, with filtering and search
- Assignment system — each issue is assigned to a specific person, who is notified
- Status tracking — Open → Assigned → In Progress → Resolved
- Resolution records — a permanent record of every closed issue