Privacy Policy

Firstly Solutions ("Firstly Solutions," "we," "us," or "our") is based in Haldia, West Bengal, India. This Privacy Policy explains what information we collect through firstlysolutions.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

We collect information in two ways:

• Information you provide directly. When you submit our contact form, we collect your name, email address, phone number, company name, project type, budget range, and any project details you choose to share.
• Information collected automatically. Like most websites, we use Google Analytics and Google Tag Manager to understand how visitors use the Site (pages viewed, general location, device and browser type, and referring source). This is aggregate usage data, not information tied to your name unless you separately submit the contact form.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and discuss your project;
• Prepare proposals, quotes, or scoping documents you request;
• Improve the Site and understand which content is useful to visitors; and
• Meet our legal and accounting obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

3. Cookies & Analytics

The Site uses cookies set by Google Analytics and Google Tag Manager to measure traffic and site performance. You can disable cookies in your browser settings, or opt out of Google Analytics tracking using Google's Analytics opt-out browser add-on. Disabling cookies will not affect your ability to browse the Site or submit the contact form.

4. How Long We Keep Your Information

We retain contact-form submissions for as long as reasonably necessary to respond to your inquiry, maintain a record of our business communications, and meet legal or accounting requirements. You can ask us to delete your information at any time (see Section 6).

5. Data Security

We take reasonable technical and organizational measures to protect the information you share with us. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

If you are located in India, you have rights under the Digital Personal Data Protection Act, 2023, including the right to access, correct, or request deletion of your personal data, and to withdraw consent for its processing. To exercise any of these rights, email us at info@firstlysolutions.com and we will respond within a reasonable time.

7. Children's Privacy

The Site is intended for business use and is not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@firstlysolutions.com or +91 7278 526 668. We are based in Haldia, West Bengal, India.